Team Leader (with BPO experience/Healthcare Account)

We are looking for an experienced Team Leader to join our team . As a Team Leader, you will be responsible for overseeing and coordinating the daily activities of the team, ensuring that all tasks are completed in a timely and efficient manner. You will also be responsible for providing direction and guidance to all members of the team, as well as monitoring their performance and providing feedback.

Your responsibilities will include (but not limited to:)

- Lead and motivate a team of professionals
- Manage existing skilled nursing and long-term care facilities and grow the total number of shifts that are requested by them.
- Coordinate with facilities and healthcare professionals (HCPs) for scheduling of shifts, sending reminders and compilation of shift completion data.
- Handle all queries, shift requirements, rescheduling, cancellations, disputes and i ---------- with partner facilities and HCPs
- Actively engage and build relationships with existing pool of HCP’s and facilities
- Act as a single point of contact for HCPs and facilities.
- Monitor and review project results on a regular basis to ensure quality assurance
- Develop strategies to improve customer service, quality control, safety protocols, etc.
- Identify areas for improvement in processes and procedures
- Ensure compliance with company policies
- Coordinate with other departments to ensure smooth operations

Qualifications

- Proven experience as a Team Leader or similar role in a BPO setting
- Knowledge of industry standards and regulations
- Detail-oriented and proficient with Microsoft office and Google Suite
- Good communication skills, excellent telephone presence, and creative thinking
- Willingness to work as an individual contributor and make outbound calls


BASIC SALARY = Up to PHP 30,000(depending on experience)