Customer Service Representative

Location: Remote

About Us:

The Freedom Era is at the forefront of digital innovation, committed to providing the leading training and education platform to our members. Our Digital Business Specialist (DBS) team plays a crucial role in this mission, ensuring our clients receive the support and guidance they need to thrive in the digital space to build a successful online business.

We are now looking for a dedicated Customer Service Representative to join our dynamic team and contribute to our ongoing success.

The Role:

As a Customer Service Representative, you will be an integral part of our DBS team, primarily supporting our operations within Facebook Messenger chats.Your role will involve:

- Confirming calls: Ensuring all scheduled calls are confirmed with new members, making sure they are well-prepared and informed about the details of their upcoming call.
- Member support: Acting as the first point of contact for our new members within Facebook Messenger, providing timely and accurate responses to their inquiries and maintaining high levels of member satisfaction.
- DBS support: Assisting our Digital Business Specialists by responding on their behalf during their days off, ensuring continuity of service and member support.
- Feedback collection: Gathering member feedback post-call to continuously improve our services and client experience.

Key Responsibilities:

- Manage and monitor Facebook Messenger chats, promptly responding to member queries and confirming call schedules.
- Provide comprehensive support to members, ensuring they are prepared for their booked calls.
- Act as a liaison between clients and our DBS team, facilitating smooth communication and service delivery.
- Collect and report member feedback to contribute to the improvement of our services.
- Maintain a high level of professionalism and confidentiality at all times.

Requirements:

- Proven experience in customer service or a similar role, preferably in a digital environment.
- Excellent verbal and written communication skills in English are essential, as you'll be interacting with members and our team primarily through written messages on Facebook Messenger and occasional voice calls.
- Ability to manage multiple tasks simultaneously and adapt to a fast-paced work environment.
- Familiarity with Facebook Messenger and other digital communication platforms.
- A strong commitment to providing high-quality customer service and supporting team goals.

We Offer:
- A dynamic and supportive work environment with opportunities for professional growth.
- Competitive salary and benefits package.
- A chance to be part of a forward-thinking company making a real difference in the digital space.

How to Apply:
Please send your resume and a brief cover letter explaining why you are the perfect fit for this role to ---------- “Customer Service Representative Application” in the subject line.

Deadline for Applications: 05 April 2024

The Freedom Era is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.