After-sales Service Assistant for Kitchen Equipments (E-commerce)

We are currently seeking a dedicated individual to join our team as a full-time After-Sales Service Assistant. The ideal candidate should be available from Monday to Friday, with working hours set from 8:30 am to 5:00 pm (French time), including a 30-minute break.

Job Specifications:

In this role, you will be an integral part of the after-sales service department for an e-commerce site specializing in the online sale of restaurant equipment.

- Responding to Customer Inquiries:
- Providing timely and professional responses to customer inquiries, addressing concerns, and offering effective solutions.

- Knowledge in Tools/Software:
- Utilizing tools and software such as Freshdesk, ---------- , Slack, Prestashop, and ChatGPT to streamline communication and efficiently manage after-sales service operations.

- Analyzing Breakdowns:
- Using a comprehensive database to analyze equipment breakdowns, ensuring accurate identification and resolution of issues.

- Verification of Genuine Breakdowns:
- Engaging with customers to ask relevant questions, confirming the authenticity of reported breakdowns, and gathering essential details for resolution.

- Scheduling Parcel Pickups and Technician Interventions:
- Coordinating with carriers to schedule parcel pickups and arranging for technician interventions as needed, following a provided list.

Main Objectives:

1. Quick Resolution of Open Cases:
- Swiftly addressing open cases reported by customers to enhance overall customer satisfaction.

2. Cost Management:
- Efficiently managing costs associated with after-sales service expenses to optimize resources.

Interactions:

The After-Sales Service Assistant will engage with various stakeholders, including customers, suppliers, our in-office technician, our network of technicians in France, and carriers. Therefore, responsiveness, autonomy, and meticulous attention to case details are essential qualities for success in this role.

If you are a proactive and detail-oriented individual with a passion for providing excellent customer service and possess the necessary skills and experience, we invite you to apply for this exciting opportunity to contribute to our dynamic after-sales service team.