Dispatcher/Office Administrator

Responsibilities

Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch service calls
Prioritize calls according to urgency and importance
Use radio, phone, or computer to send crews, vehicles, or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles, and requirements
Enter data in the computer system and maintain logs and records of calls, activities, and other information
Perform other various administrative duties

Requirements

Proven experience as dispatcher or relevant position
Fast typing with experience in data entry
Knowledge of procedures and guidelines for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgment and critical thinking
Coachable
High school diploma

Schedule:

8 a.m. - 8 p.m. Central Time Zone
Monday to Friday
8 hour shift
10 hour shift
12 hour shift
Depending on workload
Every now and then weekend availability