Bookings Manager

Are you very organised and able to multitask? Are you looking to learn and grow? We are looking for a Bookings wiz to join our team.

This position will require a resourceful, well-rounded individual with a reliable internet connection and a private location for answering calls and messages.

This position will involve doing various tasks, and training will be provided. Great attitude and work ethic are #1. Efficiency is required. We are focused on our outcomes and must be able to manage our time well. We are located in AEST — Australian Eastern Standard time zone. You will start work 5pm-8pm AEST Monday to Sunday.

Position Summary
The Bookings/Finance Assistant will focus on customer communication, bookings, administration, marketing campaigns, and invoicing.

Key Accountabilities

The Virtual Assistant will:
:: control and oversee all customer bookings sessions and classes, increasing numbers weekly
:: Managing sms campaigns and customer communications to fill bookings gaps

Duties include but are not limited to:
:: Managing customer communication both text (SMS message), email and calls
:: Book in new customers, ensure all regular customers are booked in follow-up no shows & reschedule
Cancellations
:: Maintain customer databases
:: Check-in customers onto the website and request reviews
:: Customer Email & SMS marketing campaigns

Key Selection Criteria

Must have:
:: A bachelor's degree, preferably in finance or marketing
:: A passion for achieving goals and hitting customer numbers and results
:: A quiet place at home to answer calls and work ( no looking after kids at the same time at home; focus is needed on the job)
:: Own laptop. :: Attention to detail, organised, able to multitask, disciplined, fast learner and good communication skills
:: Reliable Internet Connection & MAC/ios
:: Bonus points for a sense of humour, grace under pressure and a love of digital tech