Cold Email Inbox Manager

Company Overview:
We are an Elite Boutique Marketing Agency servicing E-Commerce clients worldwide. Our mission is to help brands build meaningful, long-term relationships with their customers. Core to our values are speed and accuracy.


Role Overview:
We're on the hunt for an Inbox Manager responsible for responding to and managing our cold email campaigns. With thousands of emails sent daily, your role is pivotal in converting responses into meetings with our Client Strategy Manager. This involves quick, relevant replies that showcase the value of our services and how we can assist potential clients.

What’s In It For You:
- Generous compensation package.
- Ability to drive change and make a significant impact.
- Part of an ambitious, fun team.
- Annual leave days
- Career Development Opportunities:
- Significant growth and advancement potential within the company.
- Investment in training and development.
- Opportunities to progress to handling more parts of the appointment setting process, managing teams, calling, becoming a client advisor, and more.


Key Outputs:
Respond to email leads promptly (1 - 15 minutes).
Schedule meetings in the Client Strategy Manager’s calendar.
Manage campaigns and monitor the performance of campaigns.
Follow up with prospects who don’t respond and personalize where appropriate.
Creatively find angles to elicit responses.
Identify and improve bottlenecks in the sales process.


Key Responsibilities:
Manage Smartlead Master Inbox, ensuring timely responses.
Maintain inbox zero within Close CRM.
Handle objections via email creatively and resourcefully.
Schedule meetings for the Client Strategy Manager.
Follow up until you get a response, personalizing your approach as needed.
Constantly think of creative angles to engage prospects.


Requirements:
Available in US Eastern Standard Time.
Strong communication skills, including objection handling and empathy.
Access to a computer and reliable internet.


Desired Competencies and Traits:
Experience with Close CRM and Smartlead (preferred but not necessary).
Prior experience in a similar role highly regarded.


Performance Goals and KPIs:
- Speed to Lead: Respond to prospects within 20 minutes.
- No lead should fall through the cracks.

Working Conditions and Physical Requirements:
Fully remote, part-time work hours.