Inbound Call & Chat Manager - Lead Qualifier - Appointment Setter

---------- is Australia's largest online e-retailer of commercial kitchen appliances for cafes, restaurants, hotels and other foodservice businesses

We get hundreds of inbound calls, chats, emails and more.
Currently we have a team of CS and Sales people but it is hard to keep up with the inbound demand.

We are looking for inbound specialists to help us get more leads into the pipeline and help facilitate more sales.

The job requires you to:
- Respond quickly to inbound web chats
- Answer inbound calls
- Qualify inbound calls and assign to correct department (FAQs/Tracking Updates/CS Tickets/Sales Appointments)
- Respond to social media comments
- Some outbound calls for leads that the team has been unable to reach

The pay package will include an hourly base salary plus bonuses for the number of tasks completed as per above inbound types.

To be considered, please include a voice recording or video of yourself.
Tell me what experience you have that is similar and relevant
What experience do you have with AI/GPT in terms of inbound support