Airbnb Property Management VA

Apply on this link to be considered for this role: ----------

Job Description: Looking to hire a rockstar to help with our Airbnb portfolio of around 50 properties. They will be responsible for keeping guests satisfied during their stays with us. We’re part of a fast-growing company where we encourage our tea ---------- mbers to work hard but also remember to have fun. We’re looking for a self-starter with great problem-solving skills who always has the best intentions of guests in mind. Strong communication and organizational skills will be critical to the role. We're looking for 56 hours/week and pay between $800-$900/month.

Job Role:
- Answering guest inquiries and questions (platfor ---------- ssaging, texting and calling)
- Managing reservations through the channel platforms
- Handling dispute resolutions on the platforms (claims, reviews, etc.)
- Solving guest problems as they arise: coordinating repairs, hot tub maintenance, etc.
- Coordinating with vendors including cleaners, maintenance, pool service, etc.
- Ordering supplies via Instacart, Amazon, etc.
- Onboarding new owners and their properties
- Listing optimization and pricing for the properties
- Learning about all the properties on the platform and updating the property mastersheet
- Ad-hoc projects in the meantime

Requirements:
- Prior experience working with Airbnb Customer Support OR a STR property management company
- Bonus: Experience working with Hostfully, Breezeway, Slack, Pricelabs, etc.
- High Proficiency in the English Language and has world-class communication skills: in reading, writing, and speaking.
- Strong problem-solving skills
- 56 hours/week: work 6 days/week, rest 1 day/week (Weekdays are 9 hour days and Weekends are 10 hour days)