Customer Service Representative

We are seeking a diligent and customer-focused individual to join our team as a Customer Service Representative. As the primary point of contact for our clients, you will play a crucial role in providing outstanding service and ensuring a seamless experience throughout the couch and carpet cleaning process.

Responsibilities:
- Respond promptly to customer inquiries via phone, email, and via text.
- Schedule appointments for couch and carpet cleaning services, coordinating with clients and technicians to ensure timely arrivals.
- Address customer concerns and complaints with empathy and professionalism, striving to resolve issues to their satisfaction.
- Collaborate closely with our cleaning technicians to ensure all customer needs are met and expectations are exceeded.
- Assist with administrative tasks as needed, including invoicing and billing.

Qualifications:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a focus on customer satisfaction.
- Proficiency in basic computer applications and CRM systems.
- Previous experience in customer service or related fields is preferred.

If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to join our team. Apply now to embark on a rewarding career with us! Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role.