Customer Service Representative/ Virtual Assistant

Are you a skilled communicator with a passion for assisting others in the healthcare industry? We are seeking a dedicated and efficient Medical Virtual Assistant to join our team. This role requires a combination of exceptional customer service skills and administrative capabilities to provide support in various medical office tasks.

Responsibilities:

Manage incoming phone calls, addressing inquiries, and scheduling appointments promptly and professionally.
Verify patient insurance information accurately and efficiently.
Coordinate with healthcare providers and patients to schedule appointments, ensuring optimal scheduling efficiency.
Assist in ordering and monitoring the delivery of contact lenses.
Perform administrative tasks such as data entry, filing, and maintaining patient records with strict confidentiality.
Collaborate effectively with tea ---------- mbers to ensure smooth operations and excellent patient care.


Requirements:

Proven experience as a virtual assistant or in a similar role.
Excellent communication skills, both verbal and written, with a strong focus on customer service.
Proficient in using virtual communication tools such as phone systems, email, and teleconferencing platforms, specifically Zoom.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Detail-oriented with a high level of accuracy in performing administrative tasks.
Familiarity with medical terminology and procedures is preferred but not required.
Availability to work for 8 hours between 9:00 AM to 6:00 PM Pacific Standard Time, Monday to Friday.
For interested applicants please put "Daylight Saving Time has started" in the subject line.