Hubspot Administrator

Qualifications:
• Experience with Microsoft Office Suite (especially Excel) at an upper intermediate to advanced level.
• Minimum of 3-5 years CRM maintenance experience.
• Proficient in using HubSpot.
• Familiarity with LearnedUpon and Crelate is a plus.
• Excellent written and verbal communication skills.
• Knowledge of the outsourcing industry is a plus.
• Open to work in a graveyard shift.

Job Responsibilities:
• Ensure CRM data is accurate and well-maintained.
• Understand the connection between marketing and sales teams to ensure the CRM's data quality and efficiency.
• Offer suggestions for enhancing CRM data, workflows, and automation to enhance value and foster continuous improvement.
• Aid the sales team in managing leads and overseeing the entire customer journey.
• Support lead generation efforts by maintaining email marketing workflows and sales automation.
• Handle CRM operations requests and address issues from account users.
• Assist in tracking key metrics for marketing, sales, and operations.
• Manage customer data maintenance tasks as necessary.
• Establish and sustain relevant process workflows within the CRM.
• Property Review and Recommendations:
Evaluate properties spanning contacts, companies, and deals.
Suggest permanent deletions, additions, and updates to properties.
Identify properties for synchronization across company, contact, and deal records.

• Deal Pipeline Optimization:
Retire outdated deal pipelines and create new ones for sales and operations teams.

• Roles and Teams Creation:
Establish roles and teams in HubSpot for streamlined workflow management.

• Data Migration:
Transfer companies and contacts from deactivated user profiles, ensuring adherence to best practice lifecycle stages and lead statuses.

• Data Cleansing:
Scrub data based on ownership, including that owned by marketing automation, account executives, unassigned ownership, suppliers, and staff.

• Project Planning:
Develop a high-level project plan for HubSpot redesign, including recommendations for departmental utilization, team and role assignments, referral reporting tracking, property recommendations, data syncing strategies, end-to-end customer journey mapping, and workflow automation and handover.

• Project Implementation:
Map and document all processes and procedures implemented throughout the project.

If interested, please provide a link to your resume. Thank you.