Amazon Expert Account Manager for Seller Central

Manage the daily operations of our Amazon Store and report to ownership daily.

NOTE: [WE WILL NOT REVIEW YOUR APPLICATION IF YOU DO NOT ANSWER ALL QUESTIONS AND FILL IN THE JOB APPLICATION FORM - ---------- -]


1. How would you report/remove a negative review?
2. How would you report other sellers for copyright infringement WITHOUT using brand registry?
3. How would you fix the issue if your listing cannot be edited and Seller Support can't help you with updating a product title?
4. How would you consolidate a split-shipment into a single shipping plan?
5. Do you have existing SOP's that you have followed for Amazon? Please share examples.
6. Have you worked with freight forwarders? How would you find the best possible rate for freight from China to Amazon? How would you optimize for this to continually improve rates?
7. Can you give us an example where you've taken initiative on Amazon?

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MUST HAVE SKILLS:

-> Strong Account Management experience using Amazon Seller Central
-> Managing Amazon FBA shipment including planning/shipping/reconciliation/reporting
-> Generating and Analyzing Daily Reports
-> Managing Inventory, Planning, and Forecasting
-> Case Management & Escalation with Seller Support
-> Work with SOP's and Create New SOP Library
-> Experience providing online customer service and understand the importance of Customer satisfaction and reviews in success of online marketplaces
-> Managing Amazon FBA shipment including planning/shipping/reconciliation/reporting
-> Assist Channel Marketplace Manager for listing products in various online marketplaces
-> DMCA Takedowns
-> Case Management & Escalation with Seller Support
-> Report Bad Reviews & Create Cases with Seller Support
-> Work with Customer Service Department to Expedite Issues
-> Analyze returns/refunds/reasons for refunds & keep track in a Google Sheet