Ecommerce Growth & Operations

Company Overview:
We're looking for an experienced Ecommerce operator and team leader for a growing online beauty brand, who can help streamline operations, implement new technology (e.g. apps for shopify), research growth opportunities, manage inventory/logistics, and effectively lead a team of VA's. As we continue to grow and expand our operations, we are seeking a dynamic and proactive Ecommerce Operations and Growth Assistant to join our team.

Job Summary:
We are looking for an Ecommerce Operations and Growth Assistant to support our day-to-day ecommerce operations and contribute to our growth initiatives.

The ideal candidate is detail-oriented, analytical, and has a strong understanding of ecommerce platforms and digital marketing strategies. This role will work closely with the founder and other tea ---------- mbers to optimize processes, drive sales, and enhance the overall customer experience.

RESPONSIBILITIES:

Operations:
- Communicate with logistic vendors (such as DHL, and negotiate a good price)
- Look for different 3PL vendors in Australia + US
- Inventory management (stay up to date on low stock)
- Update the website when we have sales on
- Resolve any technical issues (using google search) – no coding required
- Process payments for invoices & assist with accounting where required
- Monitor and analyse ecommerce performance metrics, such as website traffic, conversion rates, and customer acquisition costs.
- Collaborate with cross-functional teams to troubleshoot technical issues and optimise the ecommerce platform for improved performance.
- Communicate with our manufacturer regarding any issues or requests that we have.
- Look for ways to improve our customer service and customer satisfaction by analysing our customer service report and finding solutions to problems

Growth:
- Take sales calls and see what new tech stacks we can implement into the business (such as a new subscription platform etc.)
- Do website audits to see how we can improve conversion
- Compile and analyze ecommerce data to identify trends, patterns, and opportunities for improvement.
- Prepare regular reports to track key performance indicators (KPIs) and provide insights to inform decision-making.
- Assist in developing strategies to optimise conversion, increase customer retention, and maximise lifetime value.
- Research the process of launching our brand into the US

Team management:
- Coordinate with our customer service representative and other tea ---------- mbers to implement new initiatives

SKILLS REQUIRED:
- Strong communication and English
- Proactive: Someone who is self-driven and can improve new aspects of the business
- Critical thinking: We need someone who can
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication skills and a customer-centric mindset.
- Proactive attitude with the ability to multitask and thrive in a fast-paced environment.
- Passion for the beauty industry and a desire to contribute to the growth of a startup company.

BENEFITS:
- We are hoping for this role to become full time by 3 months time.
- We really want to look for someone who can grow with the business and are willing to offer a competitive salary and potential for performance-based bonuses.
- Collaborative and supportive work environment with room for growth and professional development.

**Training will be provided on all aspects of the business, but prior experience in ecommerce is required.