Operations Assistant for E-Commerce

La Paella LLC, an e-commerce business specializing in Spanish cookware for the U.S. market, is seeking a highly organized and detail-oriented Operations Assistant to join our team. This individual will work closely with the Director of Operations to ensure smooth and efficient day-to-day operations across various departments, including accounting, sales, marketing, inventory and fulfillment. The ideal candidate is self-motivated, quick to learn, and able to retain and apply new information effectively in their role.

Key Responsibilities and expected outcomes:
- Order Management: Process purchase orders and invoices in collaboration with the Accounting Admin, and manage
product returns, chargeback disputes, and damage claims across multiple marketplaces, ensuring timely resolution to maximize savings and efficiency.
- Inventory Management: Upload and report daily product inventory on all selling platforms, maintaining accurate inventory levels and ensuring all in-stock products are available for purchase to contribute to sales growth.
- Administration: Generate and maintain accounting reports for QuickBooks entry, organize files and records, and distribute shared reports, ensuring accuracy, organization, and timely completion of all administrative tasks.
- Sales & Marketing Support: Generate and distribute sales reports, monitor competitor activity, and assist in optimizing product catalog and images to ensure accuracy, consistency, and alignment across all platforms, driving sales growth.
- Customer Service: Responding to customer inquiries via email, providing helpful guidance, and offering tailored solutions to enhance satisfaction and drive sales.

Required Skills & Experience:
English proficiency: C2 level or higher (fluent reading, speaking, and comprehension)
Experience: Minimum 2 years in business operations, e-commerce or a related field
Technical Skills:
- Proficiency in Excel (intermediate to advanced level; macro experience a big plus)
- Comfortable working with Google Sheets
- Experience with Photoshop editing, a plus

Personality Traits:
We are looking for a positive individual who is passionate about organization, accuracy, and efficiency. Strong analytical and problem-solving skills are important, as well as the ability to prioritize tasks and meet deadlines. The ideal candidate will be proactive, self-motivated, and enjoy working in a small company environment where versatility and taking on multiple roles are essential.

Work Schedule:
This is a part-time position, approximately 20 hours per week. Work schedule is Monday through Friday, within the hours of 9:30 AM and 5:30 PM EST (Florida, USA).

How to Apply:
If you are interested in this opportunity, please complete the application form: Ops Asst Interview Form and here’s the URL: ---------- You may also send an optional cover letter to ---------- look forward to hearing from you!