Awesome Copywriter (VA)

Can you write in a fun, friendly and convincing way? If so, please read on...

Ok, ok.... I should have introduced ourselves first, right?! So yeah, we make vegan protein shakes which we sell online, mainly on Amazon in both the US and UK. And guess what? Our team is small, but packed with super-talented and dedicated folks. We don't mess around - we're on a mission to build the best small company in the world! Want to come with us? You'll need to be able to keep up.


THE ROLE... "Building relationships using words"

- Building relationships with customers answering email & messaging enquiries
- Planning & implementing email marketing strategy
- Some basic admin (we're a small team)
- Maybe some social media / ---------- munity-building stuff too. Let's see.

WHO YOU ARE...

- You're great at writing (we can't teach this).
- You're smart.
- You're a nice person.
- You have great English.
- You're familiar with the US customer mindset and know how to relate to them (this is very important!).
- You like learning.
- You like doing a GREAT job.
- You like coming up with new ideas.
- You like working in a team with other dedicated, smart people.
- You're great at Sendlane or Klaviyo.
- You're great at Gorgias.
- You know how to maximize use of apps and available resources.
- You're great at playing around with ChatGPT to help do what you do.
- You're HIGHLY organized.
- You keep looking for and finding new and better ways of doing things.
- You're fun.
- You have high standards for your own integrity and the community's integrity.
- You are flexible and are willing to pivot with little notice.
- You are available to answer messages and emails over the WEEKENDS from our customers.
- You love improving processes and making sure everything is semantic to ensure an efficient work environment.
- You are a creative person who doesn't want to follow instructions only but always adds new things to the table.

WHO ARE YOU NOT...

- Someone who needs constant hand-holding and direction
- Someone who's just looking to "get by"
- An elephant


WHAT WE OFFER...

- Ability to learn & grow your skillset with amazing, like-minded individuals.
- Work Remotely
- Full-time
- Weekly Payout
- We're looking to cover US hours as best you can... this can be discussed.


WHAT THIS ROLE IS REALLY ALL ABOUT...

Right ok, so you’ve read down to here. And lots of the stuff above looks kinda generic. Like any other job description. Blah, blah, blah. Don’t get me wrong, that stuff above is important. You do HAVE to have all of those qualities and you’ll be doing that stuff above. BUT but but… I really want you to understand this role. Usually, people who are in charge of customer service are judged by the quantity of messages they “process”. Not here. Most of our customers are from Amazon, and we never get to meet them or hear from them. SO… when someone gets in touch with us we see it as a GOLDEN opportunity. We want to fix whatever problem they have but also try to build a relationship with them. Yes. So this role is about taking the time. Quality over quantity. We want to make a customer so delighted that they’re going to buy again and again and again. You MUST be able to write like a human being… NOT a “customer service” person. You should be great at writing and we can’t teach this. You should genuinely enjoy writing.

HOW TO APPLY:

You reckon you can do this job? So you should be able to write a few lines in a convincing and persuasive way. Your role is to build relationships. So build a relationship with us. If you're actually reading this, that's good, because we're looking for people with good attention to detail. So what we'd like you to do is reply to this and put "Tiger" at the top of your response.