Customer Support/Admin Assistant

We are seeking a Customer Service Representative to interact with our customers and provide them with information and assistance regarding our products/services. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to problem-solve effectively.

Responsibilities:

Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.
Provide accurate information about our products/services to customers.
Handle and resolve customer complaints or concerns with patience and professionalism.
Identify opportunities for process improvement to enhance the customer experience.
Tracking the Tickets on customers repairs and updating customers and technicians on the progress.
Running daily projection reports to track sales, Google Ads, and inquiry quantities.
Resolving Customer Complaints.
Ordering Product Weekly.
Monitoring store cameras to track product placements as well as monitor employees.

Qualifications:

Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Customer-focused mindset with a positive attitude.
Ability to multitask and prioritize in a fast-paced environment.
Previous experience in customer service is a plus.
Familiarity with repair desk. asana, ring central is preferred.
Good Computer Equipment, Headset and camera