Full-time Work from home | Financial Service Representative

Position Description:

We are looking for a proactive and motivated individual to join our team, focusing on engaging potential clients to guide and support them through their application completion process. The ideal candidate will utilize various communication methods, including phone calls, emails, and text messages, to effectively reach out to and convert leads. Collaboration with our sales and customer service teams is crucial to devise and implement strategies aimed at achieving our conversion targets. You will be provided with an onboarding and training period.



Key Responsibilities:



Contact potential clients who have not completed their applications to encourage and assist them through the process.

Utilize various communication channels (phone, email, SMS) to effectively engage with leads.

Collaborate with sales and customer service teams to develop strategies for meeting conversion goals.

Comply with all company policies, regulations, and legal requirements related to lending.

Participate in sales and marketing activities as needed.

Provide customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Handle customer service calls and emails, providing timely and accurate responses to customer queries.



Requirements:



Excellent English verbal communication skills.

Good internet connection.

Availability to work from 9am to 5pm Eastern Time.

Background in customer service.

High degree of professionalism and sensitivity in handling confidential information.

Strong problem-solving skills and attention to detail.

Ability to work both independently and as part of a team.

Own computer/laptop with a good microphone/headset setup.



Nice to Have:



Background in finance.

Experience in sales.



Application Process:

If you are interested in applying for this position, please submit a video introduction of yourself (maximum length of 1 minute) along with a copy of your resume. This is an opportunity to showcase your communication skills and briefly explain why you would be a great fit for our team.