We are an IT company that provides IT Support and Services remotely.

Roles and responsibilities (but not limited to):

- Answer help desk support calls and work with customers over the phone. Must be able to communicate clearly with customers over the phone.
- Create and update help desk support tickets help desk ticketing system, troubleshoot and fix computer hardware\software issues remotely.
- Minimal of 1 year supporting and troubleshooting customer computer hardware and software.
- Handle tasks that the team may assign to you
- Update trackers and task list as needed
- Collaborate with the Team on projects and activities
- Leadership Skills would be nice but not required.

Potential candidates must be:

- Experienced in Computer Technical support with ability to troubleshoot hardware and software issues.
- Experienced with but not required: Unifi, Zoho One, Syncro RMM and O365 (apps, email and SharePoint) will be prioritized on interview list
- A leader, quick learner, organized, punctual with time, has communication and time management skills.
- English must be fluent and clear speaking

Here are some of the works from home requirements:

- Quite working area
- Stable Computer and update to date hardware with dual monitor only used for work and not personal
- Stable primary high-speed internet connection
- Working headset, mic and mobile smartphone connected to wifi
- Web cam for when we have meeting with the whole team about help desk tickets and company updates
- Hours Monday-Friday / 8:00am-5pm US/Central Time Zone
- Must be able to communicate clearly in English (speaking, chatting and writing)
- Have computer technical troubleshooting experience

This is a Full-Time position. MON-FRI / 8AM – 5PM Central Time

If this sounds like an opportunity you would be interested in, please contact us with a voice recording describing a little bit about yourself and why you would be perfect for this position. If you would like to be added to the interview process, please contact us thru online job service with info listed below.

*PLEASE READ BELOW* If you DO NOT send the required items listed below, we will NOT review your application request.

REQUIREMENT: Reply through online job service with VIDEO RECORDING LINK, RESUME AND YOUR PROFILE LINK ON THIS ONLINE JOB SERVICE. **If we do not receives these requirements, application will not be accepted.**