E-commerce/Customer Service Manager

Are you a self-starter? Are you a leader? Are you driven for results? If you have a passion for E-commerce and are looking for an opportunity to grow in your skill sets while having fun and being part of a dynamic team- if this is you, we are looking for you to join our team!

Why GratiTea?

We are not your typical company. We at GratiTea pride ourselves in developing leaders within ourselves and amongst our team. You will gain the experience of working for a North American Start-up, where you will get first hand exposure to working in a fast paced, tech driven, empowered environment.

You have the opportunity to work closely as a strategic partner for GratiTea’s E-commerce space. This is a growth role, meaning you will have amazing opportunities to stretch yourself- from knowledge, application and results within building out our E-commerce platform. This role is dynamic as E-commerce is constantly changing- you will never get bored. Work closely with the founders to drive results.



Responsibilities:
- Self-led leader with the ability to strategize, apply and follow through
- Populating CSV for product uploads
- Customer Service (must be available to work 9am - 5pm Pacific Time Monday-Friday)
- Provide excellent customer support through inbound and outbound calls (ability to handle customer complaints, respond to customer questions, and customer follow-up check-ins etc)
- Product/Competitor research (trends, untapped markets etc)
- Ongoing website optimization and design enhancements
- Compile product review blogs


Requirements & Skills:
- Strong experience in customer service via phone and email
- Excellent phone etiquette, verbal, written, and interpersonal skills
- Ability to multitask, organize, and prioritize work
- Excellent spoken English and confidence in speaking on the phone
- Growth mindset and takes personal ownership over work- responsible and trustworthy
- Teachable and willing to be challenged and grow
- Self-led and able to work efficiently and effectively
- Critical problem-solving skills and solution-oriented
- Ability to work autonomously and within a team
- Long-term commitment (treat this as your career)
- Passion for e-commerce
- Bonus but not required: 3D modeling knowledge and experience


To Apply for the job:
1. Please email ---------- with a few sentences on why you would like this position. Please include your resume in the email. Note: Applications sent to our OnlineJobs.ph inbox will NOT be reviewed.
2. Change the subject to "I Want To Become Your E-commerce Manager".
3. There will be a Zoom interview between us and video will be required.