General Virtual Assistant

Must be available to work Monday through Friday from 9:00am to 7:00pm Eastern Standard Time. You can choose during these hours which time you want to work however it must be between these hours.

• Post weekly ads on various websites (with graphic designer)
• Request/Obtain client medical records (through doctor offices)
• Book and manager travel arrangements
• Contact and schedule various appointments
• Work closely with Marketing and Sales team
• Appointment Setter
• Database Administration
• Setting up Autoresponders
• Following up with clients/customers (sending thank you and other reminder emails)
• Receptionist duties (answering occasional calls)
• Database building (eg. updating email or contact lists on CRM)
• Research on certain topics for blogposts, newsletters or others
• Transcription (transcribing voicemail, video or audio, podcasts etc.)
• Liaison between owner and other team members
• Publish posts on Blog (content provided)
• Filter and reply to comments on blog

Knowledge, Skills and Abilities:
• Exceptional communication skills in English including written, verbal, and speaking.
• Ease and professionalism when communicating with medical and legal professionals and a diverse client population
• High level organizational skills (e.g., strong and detailed documentation skills) with an ability to monitor case load and maintain electronic case records efficiently
• Ability to critically assess and problem-solve situations, including awareness of potential questions, conflicts, and consequences
• Ability to establish authority and set appropriate boundaries and expectations (i.e., capacity to balance simultaneously friendliness and professionalism, or offer compassion while maintaining professional detachment)
• Ability to work independently, prioritize workload, and analyze data
• Ability to manage a caseload that is varied and unpredictable

Preferred Qualities:
• Confidence, and assertiveness when needed
• A strong sense of and respect for confidentiality concerning clients
• Self-starter; self-educator
• Flexibility with regards to work schedule
• Enjoys/prefers working in a team-building environment
• Prefers work that requires managing effectively "lots of balls in the air" at once

Competencies:
• Out of the box - Strategic Thinking.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Communication Proficiency.
• Time Management and organizational skills
• Excellent attention to detail
• Excellent written, oral communication and interpersonal skills

Technology Expertise:
• Slack
• Teamwork PM
• Proficiency in MS Outlook, Word, PowerPoint and Excel
• Google systems
• Skype
• Zoom
• Canva

Previous Experience & Education:
• Minimum 3-5 years of experience in virtual assistance
• Minimum of Bachelor’s Degree in business or related field

Respond with subject line: General VA for FII. Include your resume and share in your cover letter based on your experience how you meet our needs.