Savvy Customer Support & Onboarding Representative Required!

We are in search of a high performance technical expert with a strong background in technical troubleshooting, onboarding and member/customer success management.

Much of the work will revolve around helping new accounts for clients inside of our Go High Level with onboarding, customization, and support with technical issues.

Here are the responsibilities of this role:
- Make and receive customer phone calls 9 am - 5 pm Mountain Time (US Time Zone)
- Help our amazing members with our software stack (Branded High Level + some proprietary calculators)
- Ensure they receive our onboarding experience
- Assist members in finding course content and relevant resources for the challenges they are having
- Make adjustments to billing and subscriptions along with issuing refunds.
- Support our member success team as needed
- Assign and follow up with tasks, projects, and other miscellaneous items that might come from various initiatives or projects the company is working on.


This role does require a handful of skills:
Software Tools:
- Go High Level (REQUIRED)
- Kajabi (or similar content library programs)
- Stripe
-Clickup (or other task management software)
- Email automation software (high level, active campaign, infusionsoft, or similar)

Must have excellent english speaking skills via phone along with a consistent and high quality internet connection.

Additional training and education can be provided to our long term and qualified candidate.

Some of the results you'll be responsible for to ensure a top tier customer experience:
- Same day or 24 hour response to all inquiries
- Customer Support Tickets resolved within a reasonable timeframe
- Maintaining a positive customer support and client experience

Please respond to this post with your favorite movie and why you should be considered for this position!