Customer Relations Executive Assistant

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Relations Executive Assistant. This dynamic role involves managing client communications, handling phone calls, conducting follow-up calls, and maintaining our Customer Relationship Management (CRM) system.
Responsibilities:


Email Management:
Respond to client emails promptly and professionally.
Organize and prioritize incoming emails to ensure timely and accurate responses.
Collaborate with tea ---------- mbers to address customer inquiries effectively.

Phone Calls:
Engage in phone calls with clients to address queries, provide information, and ensure customer satisfaction.
Conduct follow-up calls to gather feedback, assess customer needs, and build positive relationships.
Executive Assistance:
Provide high-level administrative support to executives, including calendar management, meeting scheduling, and travel coordination.
Assist in preparing documents, reports, and presentations as needed.

CRM Management:
Maintain and update the CRM system with accurate and current client information.
Monitor and track client interactions, ensuring the CRM is a reliable resource for the team.
Generate reports and analytics from the CRM to support decision-making.

Qualifications:
Customer service, executive assistance, or a related field.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Proficiency in using CRM software and other office tools.
Ability to maintain a professional and positive demeanor in client interactions.
Exceptional attention to detail and accuracy.

*****MUST WORK EST TIME ZONE 8 AM-6 PM TUESDAY - SATURDAY ******

Benefits:
Competitive salary
Professional development opportunities
Collaborative and inclusive work environment
Remote Work Opportunities
Career Advancement Opportunities

How to Apply:
Interested candidates should submit their resume and 1 minute vocaroo recording.
We look forward to welcoming a dedicated and proactive tea ---------- mber to contribute to our continued success in customer relations and executive support.