IT Help Desk Technician Full Time- Work from Home (Morning Shift)

DyCom SmartStaff is looking for a fully remote IT Help Desk Technician who plays a critical role in our business growth, culture, and operations.

• Excellent communication skills and strong work ethic.
• Neutral Accent
• Minimum of 2 years of experience in a robust technical support role.
• Proficient in MSP Management, Windows Servers, Firewalls, Backups, Network devices, Domain Management and Mail Server Support.

Send your application through this link and be sure to follow all instructions for your application to be considered for review: ----------

Job Accountabilities:
• Primary call taker for Helpdesk Support calls (non-tiered support); Identifying hardware and software solutions.
• Providing remote support to MSPs
• Troubleshooting client common issues?(Email?and client’s proprietary systems/applications)
• Setting up user accounts, permissions, and passwords
• Day-to-day admin and monitoring of network use
• Managing Ticketing system/Service Board with responsibilities that include but are not limited to assigning new tickets and alerts, escalating tickets, following up assigned resources with regards to completion of the assigned ticket, and updating tickets as deemed based on SLA agreement.
• Report generation

Preferred Windows PC specs:
• Processor: 6th gen Intel i5 / AMD Athlon R3
• RAM: 8GB
• Back-up internet is required (mobile 4G is enough)
• Having a backup laptop is preferred
• Internet: minimum 10mbps download and 1Mbp upload


***Interested applicants may send their applications through the link below.

Be sure to follow all instructions for your application to be considered for review:
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