Customer Service Team Leader - Day Shift PH

Apply here for prompt processing: ----------

About us:
Calibre Cleaning is a dynamic and innovative Home services company dedicated to providing top-quality products/services to our clients. We are committed to delivering exceptional customer experiences and driving business growth. We are passionate about creating a clean and comfortable environment for our clients and fostering a positive and supportive work environment for our team.


We are seeking a Customer Service Manager to join our team and play a key role in ensuring our clients receive outstanding service and have a positive experience with us.


Responsibilities:
- Lead and empower a team of customer service representatives:
- Recruit, onboard, and train new tea ---------- mbers.
- Provide ongoing coaching, mentoring, and performance feedback.
- Foster a collaborative and supportive team environment where everyone feels valued and heard.
- Recognize and reward individual and team achievements.

Ensure exceptional customer service:
- Develop and implement customer service best practices and protocols.
- Oversee the handling of customer inquiries, complaints, and requests.
- Resolve customer issues efficiently and professionally, going the extra mile to exceed expectations.
- Monitor key performance indicators (KPIs) related to customer satisfaction and identify areas for improvement.
- Maintain accurate customer records and data.

Contribute to the growth and success of the company:
- Analyze customer feedback and identify trends to improve service offerings.
- Collaborate with other departments to ensure a seamless customer experience.
- Stay informed on industry trends and best practices in customer service.
- Participate in developing and implementing new customer service initiatives.
- Assist with onboarding and training new cleaning crew members as needed.

Qualifications:
- Minimum 5 years of experience in a customer service leadership role.
- Proven track record of success in coaching, motivating, and developing teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and customer service software.
- Experience in the cleaning industry a plus.

Why Join Us?
You can expect:
- Autonomy: As a professional, you will have the freedom to perform at your best.
- Valued ideas: We welcome your thoughts and ideas, and you will be a valued tea ---------- mber.
- Growth opportunities: As we expand, you will have the chance to grow with us through internal promotions.
- Great hours: Work Australian business hours with 8-hour workdays. (Dayshift PH)
- 100% Work from Home.
- Paid fortnightly.
- Long-term full-time position
- No micromanagement

How to apply (important)
- Apply through the application form here: ----------

We look forward to hearing from you!