Customer Service/Account Manager Representative

We have an awesome IoT/robotics pool brand that needs a technical agent.

We are looking for a Customer Service/Account Manager Representative for a role to help manage an account (possibly 2). The primary account is in the pool industry.


Responsibilities:

Customer Engagement: Conduct conversations with pool store owners (warm prospects), understanding their business needs, and persuading them to use our services (closing).

Product Demos and Onboarding: Conduct product demonstrations to showcase our offerings, ensuring a seamless onboarding experience for new customers.

Customer Advisory: Provide ongoing support and guidance to existing pool store partners, ensuring their success and satisfaction with our services.

Pipeline Management: Efficiently manage pipelines for both new and recurring business, tracking leads, conversions, and renewals.


Requirements:

Communication Skills: Exceptional verbal and written English communication skills are essential.

Sales Aptitude: Ability to effectively pitch our services and influence potential customers.

Customer-Centric: Demonstrated commitment to understanding and addressing customer needs.

Technical Proficiency: Familiarity with Zendesk and comfortable navigating various digital platforms.

Phone Etiquette: Comfortable conducting business over the phone with a charismatic and personable demeanor.

Technical Access: Able to have reliable access to internet and phones. Webcam will be required for client calls/demos.

Coachability: Open to feedback and continuous improvement to enhance performance.


Recommended:

-Experience or background with the pool industry, chemicals, and/or the food industry.

-Efficacy working in remote, virtual environments.

-Able to work Pacific Standard Time from 9AM PST to 5 PM PST.


$4-6 an hour - Pay is negotiable based on experience and fit.