MSP Helpdesk Tech

We are a small (7 employees currently) Managed Services Provider based in Indianapolis. We have clients in Illinois, Kentucky, Ohio, and Nevada. For more info on the company visit ---------- . Our job is to be their outsourced IT support and planning. We wear many hats, and you will get to know many platforms. This is not a corporate IT position where you work on a single area, we work on many different technologies to make sure our clients are taken care of.

This job will be a mostly Level 1/2 helpdesk position with some project work as well. You do *NOT* need to be an expert in all these tools, but you will need to learn and work in:

HaloPSA (our management platform and Windows admin platform)
Windows 10/11 and macOS 14/15
Microsoft 365 (95% of our clients use this for email/contacts/calendar)
Connectwise Control (our remote access tool)
Box/Dropbox/Sharepoint/Onedrive (our clients use a variety of filesharing utilities)
Jamf Pro (Our admin platform for Apple devices)
UNIFI networks

For project management you will need to be able to fulfill the project tasks on time and eventually be able to interact with the client about the status of the project.

The only things you absolutely need to have is a flexible mind to work on different technologies with different clients from day to day, a willingness to learn, and the ability to provide a great customer service experience for our clients. We will work to train you on the rest.

A typical work week looks something like this:

Monday – Work with client on onboarding new remote employees using both Mac and Windows provided devices and needing access to cloud filesharing systems, Outlook, and setting up WFH environment.
Tuesday – Working on AWS project to be deployed next month, working the project to ensure timeliness and correctness of scope of work to be delivered next week.
Wednesday – Figuring out why the entire wifi network disappeared at a client, turns out PoE on the switch broke and we need to order a replacement. Also working with a client on their Entra ID security to lock down conditional access.
Thursday – Onboarding new client, setting up user list, working with them to get users enrolled in MDM/RMM utilities and then deploy security packages. Forcing updates of computers and monitoring them for utilization.
Friday – Offboard an employee at a client at EOD, making sure to remove them from all resources. Finishing tickets for week and making sure documentation is updated appropriately. Planning ahead for next week’s tasks which are completely different from this week.