E-Commerce Customer Service Specialist

Role:

Join MSS as a Customer Service Assistant, where your attention to detail will enhance our e-commerce customer interactions. You'll play a pivotal role in managing our customer communications across various digital platforms.

Responsibilities:

Efficiently handle customer inquiries via email, using our templates for consistency and professionalism.
Actively engage with our community, responding to comments and messages on Facebook, TikTok, Instagram, and YouTube.
Oversee the process for product replacements and handle Amazon reimbursement procedures.
Utilize tools such as Shopify, Amazon Seller Central, Zendesk, and Meta Business Suite to manage customer interactions effectively.

Requirements:

Proven experience in e-commerce customer service.
Proficiency in Shopify, Amazon Seller Central, Zendesk, Meta Business Suite.
Ability to work 7 days a week, with a focus on delivering outstanding customer service.
Excellent communication skills and a problem-solving mindset.

Application Instructions:

When applying, please use the subject line "MSS Customer Service Assistant". In your application, detail your experience with the tools mentioned above and how you've applied these skills in past roles. Applications that do not include this information will not be considered.