Customer Service Representative

Join our innovative team, where we're revolutionizing the beverage experience! Based in the US, we've designed a unique product – a glass bottle with a built-in electric whisk, perfect for those who value health, convenience, and style in their beverage-making rituals.

Position: Customer Service Representative
We're seeking a dedicated Customer Service Representative to provide exceptional support to our customers. As the frontline of our customer interactions, you'll play a crucial role in maintaining satisfaction and loyalty.

Key Responsibilities:

-Respond to customer inquiries via the Gorgias Platfrom*
-Address issues related to orders, shipping, returns, and product queries.
-Uphold high service quality standards, adhering to company policies.
-Collaborate with the team to enhance customer service processes.

PS these jobs get a LOT of applications Here's a trial task to complete if you'd like:

1. Outline your method for efficiently triaging incoming emails, including criteria you would use to prioritize them and steps you would take to ensure no critical emails are missed.
2. Explain your strategy for organizing customer service tickets and labeling system. Provide examples of labels you would create to streamline customer service.
3. Describe your approach to crafting effective email responses. Include tips for mainting professionalism, managing time constraints, and ensuring clear communication.
4. Sometimes you will need to contact me or our warehouse via email to resolve certain issues, explain your strategy for creating an organized email system to support ongoing issues with the rest of the team.

Upon completion of the trial task, please include your answers in your application. Make sure to title your submission with "Mariana - TT COMPLETE" to indicate that you have successfully completed and included the trial task responses.

We're looking forward to reviewing your application! Good luck!