Customer Operations Representative

Exo Freight provides next-generation technology that is transforming trucking logistics. Every day in the US, there are still hundreds of thousands of truck loads that are booked and coordinated by phone, fax or email. Exo Freight automates the process and adds logistics, banking, and management technology to help shippers like Walmart manage and source trucking capacity, and to help trucking companies manage their fleet and get paid quickly. Our starting point is open deck shipping - a $135 Billion dollar market - which is how you transport large and odd shaped loads.

As Customer Service Representative, you will be responsible for the day to day operations of running accounts. Working closely with the Account Managers to ensure top level customer service and effectively operate accounts. Requires expertise in various transportation modes. You will focus on data entry, efficiency, adding value, and expanding on existing services offered across your customer accounts.


What You'll Do:
Provide best-in-class service to assigned core customers through excellent communication
Work closely with Account Managers daily to manage each customer account
Building loads by completing data entry from customer provided information
Secure pick up and delivery appointments with customer
Tracking each shipment and effectively communicating any change in schedule to the customer
Manage issues and create solutions by collaborating with sales teams, account managers and carrier teams
Create and maintain tracking and scheduling SOP docs for assigned accounts


About You:
Great entry point into the logistics industry for an enthusiastic candidate eager to learn
You are an outside the box thinker and possess a highly competitive nature
A passion for problem-solving and are comfortable with ambiguity
Relentless pursuit for customer satisfaction
Strong written and verbal communication skills