Full Time
$1200-$1500
40
Mar 26, 2024
Job Overview:
As the Digital Marketing Project Manager at MediaJel, you will play a crucial role in guiding our clients through the onboarding process for their digital marketing needs, building strong client relationships, understanding their unique needs, and coordinating with internal teams to ensure a smooth transition onto our digital marketing platform. If you are a customer-focused, organized, and communicative professional with a passion for helping clients succeed, we want to hear from you.
Key Responsibilities:
Pixel Generation: Generate and implement pixels for tracking and analytics purposes, ensuring accurate data collection and reporting.
Troubleshooting: Investigate and resolve technical issues related to pixel implementation, tracking, and data discrepancies, providing timely and effective solutions to customers.
Customer Support: Engage with customers through Slack channels,
Technical Expertise: Stay updated with the latest industry trends, technologies, and best practices related to digital marketing,
Issue Documentation: Accurately log and document customer interactions, technical issues, and solutions in a CRM system, ensuring a comprehensive and organized knowledge base for future reference.
Collaborative Problem Solving: Collaborate with cross-functional teams, including developers, product managers, and quality assurance, customer success to investigate and resolve complex technical issues and ensure a seamless customer experience.
Customer Education: Proactively educate customers on pixel generation best practices, data tracking, and troubleshooting techniques to empower them to resolve common issues independently.
Process Improvement: Continuously evaluate existing support processes, tools, and resources to identify areas for improvement and suggest innovative solutions to enhance the overall customer support experience
Qualifications:
· Bachelor's degree in business, marketing, or a related field.
· Proven experience in client onboarding or customer success management, preferably in the digital marketing or software industry.
· Strong digital marketing technical background with experience in digital marketing concepts, tools, and technologies.
· Excellent customer service and relationship-building skills.
· Exceptional communication and interpersonal skills.
· Strong project management and organizational abilities.
· Ability to work independently and collaboratively within a team.
· A proactive, problem-solving mindset.
· Results-driven with a strong focus on client satisfaction.
If you are a dedicated Digital Marketing Onboarding Manager looking to make a meaningful impact and help our clients succeed, we encourage you to apply and join our dynamic team at MediaJel by submitting your resume and portfolio with your application letter.