Desktop Support Engineer

Does basic troubleshooting on the workstation telephony, desktops and other peripherals found at the workstation.
Provides accurate reports regarding the assets, inventory and logs of each day’s activities and ensures weekly and monthly reports are submitted to clients on a timely manner.
Maintains and updates the Configuration Management Database (CMDB) of each account in a call center.
Interacts with clients to address their request and/or to report issues.
Assists in user/hardware movement and relocation.
Performs general preventive maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
Customizes desktop hardware to meet user specifications and site standards.
Performs work in compliance within specified warranty requirements.
Escalates complex issues/problems to proper TIER 3 support.
Performs other tasks that may be assigned from time to time.
Strictly complies with corporate governance and principles, such as but not limited to Housekeeping, Safety, Environment and Code of Conduct and Discipline.