Client Servicing & Customer Success Executive I Full Time I Long Term

Looking for an exciting opportunity to apply your client servicing skills? Join Teknol, the industry-leading Digital marketing company. Our clients are based in USA thought leaders across various verticals, including education, legal, startups, and technology, and we're passionate about helping them achieve their goals. As a Client Servicing & Customer Success Executive at Teknol, you'll join a small, collaborative team of designers who care about helping our clients boost long-term conversion and strengthen brand loyalty.

Responsibilities:
• Manage and maintain strong relationships with clients • Ensure customer satisfaction by addressing customer issues and concerns in a timely and effective manner
• Develop and implement customer success strategies to increase customer retention and upsell opportunities
• Work with cross-functional teams to ensure the highest quality of service and support is provided to clients
• Monitor and analyze customer feedback and metrics to continuously improve customer satisfaction
• Write and maintain technical documentation
• Provide training and support to clients as needed

Requirements:
• 3+ years of experience in client servicing and customer success
• Strong knowledge of customer success strategies and best practices
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Good understanding of Agile development methodologies
• bachelor’s degree in business, Marketing, or a related field

Benefits:
Good Pay
13th Month Pay
Paid Holidays (as per USA)
Medical Insurance
Bonus

To apply for the role, complete our design assessment test by clicking on this link:

---------- /testtaker/publicinvitation/36f17705-c7f2-4bab-ba41-0c2d6dbd3414

After taking the assessment test. Kindly submit your resume with portfolio and email me to ----------
(Subject: must be Full Name- Job position you are applying for) or submit all the requirements using the onlinejobs.ph messaging.

ex. Tifanny Garcia- Applying for Graphic Customer Success Advocate

this is a graveyard Shift you will be required to work in pacific time.
you should have stable internet connection and power backup.

Job Type: Full Time
Job Location: Manila Area & Cagayan De Oro