Ecommerce Customer Support Specialist

We are seeking a highly motivated and detail-oriented individual to join our team as a Full-Time Digital Orders and Customer Support Specialist. In this role, you will be responsible for efficiently handling digital orders, ensuring timely delivery, and providing excellent customer support through email communication. The ideal candidate should be proficient in using Trello and Shopify, have strong organizational skills, and possess excellent English language proficiency.



KEY RESPONSABILITIES:

-Digital Order Processing:

Manage and process digital orders through Shopify.
Ensure accurate and timely delivery of digital products to customers.
Collaborate with the team to maintain an organized and efficient order fulfillment process.

-Customer Support:

Respond to customer inquiries and concerns via email in a professional and timely manner.
Follow standard procedures for addressing customer issues and providing solutions.
Maintain a high level of customer satisfaction through effective communication and problem resolution.
Tool Proficiency:

Utilize Trello for task management and collaboration within the team.
Navigate and manage tasks efficiently within the Shopify platform.



REQUIREMENTS:

Previous experience in digital order processing and customer support preferred.
Proficiency in using Trello and Shopify for task management and order processing.
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills in English.
High attention to detail and commitment to delivering quality service.


-------------------HOW TO APPLY------------------------

To be taken into consideration send a mail to ---------- with the subject: CUSTOMER SUPPORT ROCKSTAR

Your mail MUST CONTAIN:

- Resume/CV
- SKYPE ID for the ----------

All candidates will be interviewed in a videocall individually.