Full Time
500
40
Mar 26, 2024
APPLY ONLINE:
We are seeking HighLevel Technical Experts who are well-versed in the use and overall strategy of HighLevel, specifically from the Marketing Agency perspective.
Technical Experts will use both creative and critical problem-solving and technical thinking skills to educate users and solve issues that arise in the CRM software system that are crucial to the daily operations of the agencies and their clients who use it. This role is 100% customer-facing, communicating with the agency team and their clients via a support ticketing system, live chat and Zoom. Technical Experts will meet and strive to regularly exceed Service Level Agreements (SLA's) and KPI's by working collaboratively in teams on a wide range of customer support issues for the agencies and their clients.
While learning to appropriately educate and guide users as well as fix application issues as they arise, you will also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to sales, marketing, copywriting and graphic design training.