Customer Service Advocate - US healthcare

**Work hours are 8am-5pm Alaska Standard time hours Monday thru Friday**


Job Description:

We are looking for a full-time, highly detailed, accurate, and motivated Customer Service Advocate to support operational administration & clerical office, as well as other duties. Job duties will include, but not be limited to working with Excel, Electronic Health Record systems and other miscellaneous administrative support with a high amount of written and verbal communication both internally and externally.

The ideal candidate for this position is extremely organized, highly attentive to detail, professional, takes initiative, and values the importance of efficiencies. S/he should be comfortable with technology systems, and needs to be able to speak / read / write & understand American English.

Required Skills and Duties:

The Customer Service Advocate should have skills for and experience in office practices, procedures, and equipment. Proficiency in computer use and data entry is essential. S/he must also be able to work well with people, maintain confidentiality, and communicate effectively. Furthermore, skills required include: have knowledge and skills using spreadsheets, word processing, and accurate data entry.

Computer experience, including, but not limited to: word processing and spreadsheet applications, with minimum of 40wpm typing speed and 10-key by touch. Medical practice management software & US healthcare experience is a plus.

- Must be extremely detail oriented
- Excellent customer service skills
- Strong written and verbal communication skills
- Ability to work well within a team as well as individually
- Responsible use of confidential information
- Perform to company standards of compliance with policies and procedures
- Support Administrative office
- Experience researching and relaying knowledge effectively is a plus
- Other duties as assigned