Customer Service with Freshdesk Experience

Hello!

We are looking for someone who's AWESOME at customer service to help us take care of our customer service needs.

You need to be able to help me set up freshdesk properly - so it is done correctly

You need to be SUPER patient, caring and courteous - go beyond customers expect to make their experience amazing.

Also, you need to be SUPER organized - we work with different providers and need you to be able to run exchanges and returns correctly with each provider

We need you to

- Reply to every email we receive. We want them to feel warm and friendly communicating with us.
- Take care of all issues, such as complaints, exchange requests, refunds, and much more
- Report all the exchanges and requests that customers have
- Manage and answer all these requests in a timely manner
- Once this is mastered and you are taking care of it all by yourself, next we could add more hours with some facebook duties.

Here is what I'm looking for:

* You don't mind working hours and being flexible. It's not crab fishing, but you will be expected to be around so you can do these tasks.
* You can multi-task like riding a unicycle, juggling cats while going downstairs backwards on unicorn - ok, I might have exceeded myself a little bit here
* mention something about an unicycle on your answer - so I know you read this carefully.
* Have flexible hours and can check out the customer service requests throughout the day
* be willing to start with around 2-3 hours a day and we'll expand that as we go along