Mailvio Support lvl 2 or Higher

HIGHLIGHTS:

*$5/H Starting Rate
*Anywhere in the world - Fully remote work
*Full-time role

Note: Please READ the ENTIRE JOB POST and follow the instructions. We are looking for someone who pays attention to detail, and people who do not follow instructions will not be contacted.

What we offer:

While thousands of companies going back to the office after the 'COVID' Remote work hype, we stay! We were fully remote before, we still are and will forever be. In our company we don't care how you are dressed at work, in fact, we don't even care which hours you work.
Night person? work in the afternoon and evenings
Morning person? work early mornings and take the afternoons.

You'll be working in a dynamic and international team and are guaranteed to learn a ton from the company's leadership and your co-workers.

Who you are:

We are looking for somebody who takes initiative, is not afraid to speak his/her mind, and is open-minded and ready to learn and grow. You are an extroverted people person who can organize and set up systems and processes and you always fight for what is best for our customers.

With everything you do, you ask yourself; will this make our product better, will this make our customers more successful?

Who we are:

We are Mailvio, an email marketing platform that helps influencers sell their products and affiliated products to their followers using the #1 marketing channel with the highest ROI in terms of monetization. Mailvio is a small startup on the hunt for PMF with a few hundred customers and we're looking for a Product Operations Officer to help us drive customer success to new heights. Mailvio runs under the umbrella of KV Technology which is a SaaS holding company with a few more similar-sized SaaS startups as Mailvio all working together and making each other stronger.

Job Summary:

We are seeking someone who can assist in maintaining rigorous standards and ensuring that every interaction with our clients exhibits professionalism, attentiveness, and a commitment to addressing their needs effectively both in the software, in our training, and of course in support.

You will be improving & creating processes, systems, SOPs and be on the frontline talking and supporting our customers.


KEY RESPONSIBILITIES:

* Think for him/herself. Critical thinking
* Analyze and troubleshoot email delivery issues
* Will become a Mailvio product expert but already has plenty of experience with Email Marketing
* Who can help customers (do it for them) and explain DNS for sender authentication (DKIM, SPF, DMARC)
* Know how to use email ---------- and analyze results
* Experience with email sequence and automation setup - and will become an expert with it for Mailvio
* Is comfortable jumping on calls with customers if required
* Is comfortable doing training videos/webinars
PLUS: Some basic copywriting skills so he/she can tell somebody if an email is good/bad


What it’s like to be part of our team:

*Opportunity to make a significant impact on the growth of the business
*Collaborative and supportive team culture
*We respect local holidays. You can take days off when you want we just ask you to let us know (strictly) 2 weeks in advance for our planning


Please apply with the subject line: I AM YOUR NEW MAILVIO LEVEL 2 SUPPORT and your resume along with a cover letter explaining why you're the right person for this role.

Looking forward to your application!