VA: Home-Based Quote Specialist

IDEAL CANDIDATE PERSONA:
Young lady with excellent English communication skills and professional attitude.
Good home environment conducive to working in the evenings.
Willingness to learn and grow as a professional.
Courteous demeanor and good phone presence.
HOURS: This is a FULL-TIME position.
The Philippines is exactly at a 12 Hour Time Difference from Miami, Florida.
Candidate must be available to work 9PM to 6AM PHT shifts (to synchronize with 9AM to 6PM EST).
The intensity of the job varies with customer inquiry volume, but generally speaking, the job will allow time for meals and breaks in between calls and quotes.
The Home-Based Quote Specialist will be expected to sign on to their computer and be available for the entire shift, with some allowed flexibility.
PAY/SALARY:
Base Pay: The specialist will be paid USD $275 on the 1st and 15th of every month. Payments shall be made via PayPal to the specialist's bank account.
Bonuses: The specialist will be paid a bonus that will vary per month depending on the incentive that the company is running. Sometimes it may depend on certain actions performed such as number of quotes, or sales revenue. Other times it might incentive sales of a particular set of products. It can also be a combination of factors.
The bonus for the first month will be as follows:
We have developed a self-serve quote tool (website) where clients can quote themselves. It automates the job of the Quote Specialist to a degree.
This means that if a Quote specialist successfully trains a customer to use the self-serve quote tool online, they will gain a commission.
Quote specialist will be trained on self-serve quote tool, and how to train clients to use it effectively.
Candidate will be paid $1 per every quote that a customer does for themselves. This means that if customers perform 150 quotes per month by themselves, quote specialist will make a $150 bonus. Bonuses are paid every 15th for the previous month.
FULL JOB DESCRIPTION:
Quote Specialists are a customer facing part of FCM.
They receive inquiries from customers that are looking to buy the products we sell.
Pricing and availability information varies by client and time frame, which means they always need to verify before placing an order.
Inquiries arrive via email (95%), phone (3$) or Skype (2%).
The quote specialist then uses the information provided by the client and searches for the items in our system (Netsuite) which has all the inventory and pricing information.
Once all the information is gathered, the quote specialist then prepares a quote in our system and pushes it out to the customer in a timely manner.
Once a quote is accepted by a customer, order processing or other warehouse workers can complete the order and get products moving to the customer.
Speed, Accuracy, and a Service Mentality are the most important attributes for a Quote Specialist.
You have to understand that our customers are sending the same inquiry to our competitors at the same time in an effort to get the best price, fastest lead time and best overall service. More often than not a customer will prefer to deal with the supplier that displays the best service, professionalism and quick response time to their requests over the ones with the best price.
SKILL REQUIREMENTS
EXCELLENT Written and Verbal Proficiency in English: being able to communicate clearly with clients via email and phone is essential to this job. Candidate must be very comfortable communicating in English 100% of the time.
Customer Service: Quote Specialists work directly with customers. Being friendly and understanding their needs is crucial to the job. Good phone presence is important.
Computer Skills: Quote Specialists work primarily with email and our enterprise software (which you will will be trained on) to generate quotes. However, good proficiency with MS Office, Windows 7/10, Skype, Spreadsheets, web browsers, etc... is helpful.
Time Management: Speed is of the essence when it comes to quoting. Being able to manage how much time is spent on each client request is important.
EQUIPMENT REQUIREMENTS
Modern PC (laptop or desktop): with the ability to run Skype, Google Chrome (with multiple tabs open), MS Excel and other common applications at the same time without slowing down.
Good quality Internet Connection.
Good, comfortable headset for Skype and Phone calls.
Good webcam for Webinars and Virtual Product Demos via Join.me.
Quiet home environment to be able to make calls without significant background noise.