Client + Team Support Specialist

Please read this description completely before applying.

This position is a combination of recurring daily/weekly tasks and assisting with long- & short-term projects, with excellent opportunities for career growth and growing with us over the coming years.


About us:

Based out of the United States, we are a training, coaching, and consulting company that helps organizations streamline, optimize, and drive greater return on investment for every project they do. We teach project managers & strategic leaders how to do their jobs even better, and we help middle to upper-level managers and executives called Strategic Delivery Office (SDO) leaders to build high-performing teams that can help the top-level executives deliver on their strategy with the highest possible return on investment, as quickly as possible. We've got a ton of exciting new projects in the works this year...so many that we need a hand to get them all done.


A few questions...

- Do you have talent burning a hole in your pocket?
- Are you detail-oriented and proud of it?
- Do you love learning new platforms and programs?
- Are you a competent personality wrangler? In other words, you get along well with others, but you also get things done.
- Do friends go to you for help when their shortcut doesn't work?
- Do you love watching from the back of the stage, knowing that the show was able to go on because of all your behind-the-scenes work?
- Want to see first-hand the difference you make in your day-to-day role?

If you’re excitedly nodding your head, you might be just the person we need.


The Client + Team Support Specialist role:

This role is a contract-based work-from-home position working full-time on North American business hours with the expectation that you will be available for meetings and questions from the team, managing project work, and interacting with tea ---------- mbers and our Founder. You’ll work with the team to determine the best schedule (such as an earlier start and earlier finish or later start and later finish) that suits your personal needs and the needs of the team.

You will work directly with our Operations Manager and possibly other tea ---------- mbers to work on projects, set weekly task goals, and perform quality checks along the way.

We’ll be straight with you: This position has high expectations but is also highly rewarding.

If you're the person we’re looking for, you're the type who gets motivated by high expectations and will love all the training, skill development, and opportunity that come with this position. We’re looking to make an investment in someone that wants to grow with us and appreciates the opportunity to learn the inner-workings of a business. You’ll have the chance to help shape the way this company evolves and put your own mark on the organization with so much personal opportunity for growth and learning.


Duties and responsibilities — Thinking this position is tailor-made for you? Read on to learn more:

Works with the Operations Manager on projects for the organization to build new courses, update programs, etc. while learning the best of project management from a top global thought leader in project management.

Technically savvy & experienced in creative work, social media management, podcast editing, email & social marketing, sales, and branding-related materials (creating and updating web pages, etc.). Able to communicate daily status updates, meet to plan the weekly work, ask questions, etc.

Effectively collaborates with the Operations Manager (& occasionally the Founder or other tea ---------- mbers) and stays on the same page. Maintains a high level of mutual respect with the team and accepts/applies constructive feedback.

Resolves issues effectively — seeing real problems, being comfortable with conflict, asking for help with the problems, and solving the problems in a practical and healthy manner. Ensures the leadership team is aware of project statuses or setbacks at all times to prevent excessive delays or miscommunication.

Effectively communicates in real-time with potential & existing clients via support chat & email inbox management. Note: Requires high fluency in English language & grammar.

Adheres to the company’s core processes and operating system with consistency, as well as following standard operating procedures, including as processes are improved or added.

Demonstrates a learning mindset and a knack for getting things done, while eager to learn more about the best practices of successful project management & delivery.

Delivers consistent, quality work that is on brand and meets the outlined requirements for the given product.


Experience with any of our existing platforms is a plus, but we will also provide in-depth training along the way to further expand your skills:

- Communication/Project Management: Teams, ClickUp, Outlook
- Organization: SharePoint, Google Drive, Amazon Web Service
- Creative Production: Vimeo, Adobe Acrobat, Canva, Audacity, PowerPoint, Excel, Word, Headliner
- Client Services: LearnDash, Socio, Upcoach, WooCommerce, Bonjoro
- Marketing: CRM experience with ActiveCampaign or Zoho, Wordpress, Recurpost, LinkedIn, Facebook, YouTube, Twitter


To give you an idea of the work we’re doing:

Website: ----------
LinkedIn: ----------


If you’ve made it this far & you are the right fit…

Apply with your Cover Letter, Resume/Qualifications, Examples of your work, and desired pay range to ---------- using the subject line “I’m the Task Ninja you need!”