Customer Support Agent (Ecommerce)

Job Title: Customer Support Agent

Company Name: PAP MD

Location: Remote

Employment Type: Full-Time

Salary: $1000/month

About Us:
PAP MD is a dynamic and rapidly growing ecommerce brand committed to providing exceptional products and services to our customers. We are currently seeking a dedicated and experienced Customer Support Agent to join our team. If you thrive in a fast-paced environment, have a passion for ecommerce, and excel in customer service, we want to hear from you!

Requirements:
Handle a high volume of daily tickets related to customer inquiries, issues, and concerns.
Communicate fluently in English, both verbally and in writing.
Demonstrate a timely and orderly approach to work, consistently meeting deadlines.
Maintain reliability and effective communication with customers and tea ---------- mbers.
Take thorough notes during customer interactions and ensure prompt completion of assigned tasks.
Punctuality is essential for work hours, calls, and meetings.
Embrace a problem-solving mentality, conducting research and exploring solutions independently before seeking assistance from tea ---------- mbers or managers.

Work Essentials:

Showing Up Consistently:
Attend work on time and maintain efficient work hours.
Respond promptly to communications unless in a meeting.
Adhere to daily attendance policies.

Problem-Solving Mentality:
Attempt to resolve problems independently before seeking help.

Accountability / Reliable:
Take proactive notes during calls related to your work.
Maintain a list of tasks assigned on calls and follow up once completed.
Demonstrate self-accountability without reminders from others.

Communication:
Respond to Google Chat messages within 30 minutes during office hours.
Download Google Chat on both phone and desktop using your ---------- email.
Use the "reply in thread" feature in group chats to keep conversations organized.

Tech Stack Experience:
Slack/Google Chat
Asana/Notion/Monday/Clickup
Shopify
Shipstation
Gsuite
Gorgias/Richpanel/Zendesk

Application Questions:
1. Have you worked for an ecommerce brand before as a customer support agent?
2. What brands have you worked for previously?
3. Why are you no longer part of your previous brand?
4. How many daily tickets were you handling at your previous job? Please segment by channel.

How to Apply:

To apply, please send your resume along with detailed responses to the application questions by messaging us here.