Customer Service - Brand - Native Dutch Language Speaker

ROLE
First -> The most important part you must speak Dutch language
This position is responsible for responding all of the company’s customers mails. This role will manage emails of quality.
Handle Disputes in Paypal and Klarna. Can work With Shopify for refunds or follow up. Take responsibility.

RESPONSIBILITIES
? Respond on mails of customers that are aligned with the features in Dutch and languages of the market
? Writing engaging, easy to read and converting-to-sales / Friendly mails.
? The mails and Chats of customers are being managed and moving forward in a timely manner to ensure they are completed.
? Communicate to shop owner on weekly base what products that are popular and if we can upgrade them.
? Complete quality assurance checks of written content.
? Attend weekly meetings.
? Be pro-active and take initiative for the benefit of the team and the company.
? Perform any task assigned by immediate supervisor/manager.

RESULTS
? Completion of tasks and respond on mails on or before the due date
? All writing are completed correctly
? Achieve targeted KPI´s

REQUIREMENTS
? You speak and write perfect English and Dutch
? Marketing oriented
? Knowledge of Shopify

? Competences
? Attention to Detail
? Excellent Written and Verbal Communication Skills
? Timely management skills and efficiency
? Ability to write about different topics
? Ability to set goals and develop achievable timelines to hit them
? Excellent interpersonal skills
? Highly committed professional and Loyal
? Proactivity
? Teamwork
? Adaptability

? Marketing Requirements
? Basic knowledge of E-Commerce industry
? Basic knowledge about Shopify and customer service

? Technology Requirements
? Knowledge Of Mac And PC
? Reliable Internet Connection
? Reliable Phone