Chat Support Team Lead

SiLANT is seeking a Chat Support Team Lead to join our dynamic team and help drive customer success. The ideal candidate will have extensive experience with software troubleshooting, network and printer setup, Windows installation, and other related technical areas. As a team lead, you will be responsible for overseeing and managing our chat support team, ensuring that they provide exceptional customer service and support.

Responsibilities:
Oversee and manage the daily operations of the chat support team.
Provide leadership and guidance to tea ---------- mbers, including coaching and mentoring.
Monitor team performance and provide feedback to improve processes and procedures.
Identify and resolve issues affecting customer satisfaction and retention.
Stay up to date on the latest software and technical developments.
Work closely with other departments to ensure seamless support.
Create end-of-the-day report to our Senior Manager.

The ideal candidate will work Tuesday to Saturday, 4am to 12pm PHT, and help drive our customer success initiatives. We have a fun culture in the company, we offer unlimited PTOs, and we don't micromanage, but we do set and measure KPI targets weekly.

Salary is discussed during initial interview.

Good luck.. and on your application letter include a working link to your CV and LinkedIn profile.