Level 3 Tech Support

MG|Computer is seeking a Level 3 Tech Support Specialist to provide technical support to our clients. Interested candidates must be technically savvy, professional, and organized.

Client Support

Efficiently manage tasks, schedule, and appointments.

Provide prompt client response and follow-up.

Timely and accurate updating of the master client database.

Coordinate with Project Engineer to execute server migrations, network buildouts and software implementation.

Perform support work on servers, firewalls and networks.

Process incoming support requests submitted via telephone, email, or depot drop off.

Diagnose computer issues using resources, tools & utilities.

Provide prompt repair/resolution to computer/client issues using MG standard procedures.

Accurate and timely updating of all activities and status.

Complete software installs as directed by MG standard procedures.

Execute service and repair at clients’ locations in a professional and pleasant manner.

Communicate timely sales and solution requests to client assigned Account Managers.

Client Technology Solutions

Participate in the planning, preparation, and deployment of new client technology solutions as directed by the Technology Solutions Manager.

Configure and deploy workstation computers.

Managed Services

Assist in monthly client health checks as directed by the Managed Services Manager.

Execute quarterly onsite activity.

Desired Skills

Experience with PSA platforms

Experience with RMM platforms

AntiVirus / AntiSpyware Solutions


Email Technologies / AntiSPAM solutions

Office (All Versions)

Mobile Device Technology

Windows 10 & 11

Printing Technologies

Office 365 administration

Remote Access Technologies

Browser Technologies

Backup Technologies

Windows Server Administration

Desktop Hardware Troubleshooting

Mobile Devices (Apple, Google)

Mac skills a plus

Firewall Technologies

Additional Requirements

5 years experience with IT/Managed Service preferred