Airbnb Guest Support (11pm to 8am Philippines Time)

Job Title
Title: Airbnb Guest Support (11 pm to 8 am Philippines Time)
Company: LuxoStays

Schedule

1 Shift is Available
8am to 5pm PST - San Francisco, US Time
11 pm to 8 am - Philippines Time

Job Description

We are looking to allow a virtual assistant to become an Airbnb Guest Support. Our company is located in the San Francisco Bay Area in California, United States. We manage short-term rentals and monthly rentals for our clients to achieve the maximum amount of profit on their investments.

The position will be part-time for a week or two for training then will quickly become a full-time position.

Responsibilities include:

Guest Management/ Customer Service
- Customer support messages, in-calls, and outcalls to guests.
- Claim filing, tracking, invoicing, and reporting.
- Guest Reviews
- Lease Agreements
- Send out Electronic Signatures
- Airbnb Resolutions
- Guest Screening
- Reservation Management
- Review CCTV

Cleaning Management
- Review cleaner photos
- Schedule and remind cleaners of cleanings
- Invoice cleaners
- Source and interview cleaners
- Coordinate cleaning turnovers
- Monitor supplies
- Manage quarterly deep cleanings
- Schedule setup deep cleanings

Listing Management
- Create and maintain property listings on Airbnb and VRBO.
- Create new listings
- Listing Optimization
- Create property descriptions
- Create floor plans
- Create House Manuals and Guidebooks
- Database management
- Simple Graphic Design

Vendor Management
- Hire, schedule, and manage contractors, gardeners, handyman, and any other contractors.
Other Admin Tasks
- Complete miscellaneous special projects and tasks as required.
- Research and due diligence on topics relating to the business and create short reports to present to owners.

What We Are Looking for
- Must have great social intelligence and be able to interact with several personalities.
- Must be resourceful.
- Must be able to finish tasks at a speedy manner.
- Must have common sense and critical thinking skills.
- Motivated self-starter with a positive can-do attitude and a high level of personal integrity and business ethics who drives in a collaborative team environment.
- Desire to grow with a growing start-up company.

Education and Experience
- A minimum of a College Degree
- 2 years of Airbnb Property Management or Airbnb Customer Support experience
- 2 years of Virtual Assistant or Work from Home Experience

Required Skills & Other Requirements
- Customer Service Skills/Communication
- Typing Speed: 60 WPM
- Fast Internet
- Additional Monitor
- Fast Computer
- Quiet Work Space

Bonus Experience
- Management/Supervisor Experience
- Airbnb Case Manager Experience

How to apply:

Send the following to ----------
- Resume
- Audio: Please record yourself on your phone and let us know who you are and why we should hire you.
- Subject line on the email: “[Job position] - (Last name, first name)
- When applying for this job position, please let me know who the Prime Minister of London is at the END of the email.

Wage: Entry Level Wage - $4.00/hr
- Wages grow in tandem with skill acquisition and proficiency, allowing individuals to assume greater responsibilities as their expertise develops. Wage typically increases to $4.50/hr within 4 months after acquiring initial skills and having proficiency.
- Healthcare options (after 1 year)
- 13th month pay (after 1 year)


Type of Employment: Full-time
ID Proof: 60

Keywords: Travel Agent Hotel Vacation Short Term Rental Property Manager Motel Airbnb VRBO ----------