IT Support (1st Level)

Supporting our US client with their IT computer support as needed.
1) Troubleshooting windows users
2) Raising Tickets to our new ticketing system, we are still evaluating those but looking to tools like (Zendesk, Clickup or Jira)
3) Talking to Users to help fix the issues they are having
4) Manage the tickets and forward it to correct people for escalation
5) Working on other clients requests.

Salary is based on experience.