Department Head

We are looking for Department Head [BPO INDUSTRY] who are willing to work onsite - Cebu CIty Office

JOB SUMMARY:
The Department Head is responsible, generally in both the customer service and sales departments - ensuring the day-to-day operations - attaining goals, and achieving great results for the company. The Department Head manages the direct subordinate sufficiently by analyzing the effectiveness and necessary support, training, and(or) motivation that will impact the services and sales.

DUTIES:
Implement strategies (standard) to increase sales and meet or exceed sales targets in the sales department.
Monitor and evaluate performance, optimizing high-quality customer service in the customer service department.
Analyze (previous) current data and generate reports on performance metrics.
Forecasting required quota (what's necessary) to achieve the company goal.
RESPONSIBILITY:
• Communicate company goals to associates [cascading information effectively]
• Oversee and ensure conflict resolution between associates (Team Leaders and agents) and customers
• Ability to stay calm in stressful situations and meet strict quotas

REQUIREMENTS: (required)
o Bachelor’s Degree in Business Management, Business Administration, or related field
o Proven Work Experience in Sales and/or Customer Service, management, and leadership for 2+ years
o Experienced in Sales and Customer Service (proven background in both areas)
o Proficient with MS Office and Call Centre software programs
o Strong knowledge of performance evaluation techniques and customer service metrics.


SOFT SKILLS:
? Leadership
? Communication
? Collaborative | Adaptability | Flexibility
? Creative
? Result-Oriented
? Growth Mindset
? Team-work
? Conflict-Resolution – Peacemaker
? Integrity
? Problem-solving Skills
? Time management
? Emotional Intelligence
+
HARD SKILLS:
? Training and Development – Performance Management [Employee Development Plan]
? Microsoft Office
? KPI (Key Performance Indicator) and KRA (Key Responsibility Areas)
? Project Management

For interested applicants who are willing to work onsite [Cebu City Office], send your resume - ----------
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