Job Opportunity: Remote Call Centre Agent for Australian Small Businesses

Join Our Team: Represent Australian Small Businesses from the Comfort of Your Home!

Are you passionate about providing exceptional customer service? Do you have excellent written and verbal English skills?

If so, we have the perfect opportunity for you! The Silent Partner, a leading provider of outsourced Virtual Telephone Reception Services, is expanding its team of Virtual Telephone Attendants. We specialise in representing Australian small businesses, offering top-notch customer experiences through our virtual reception call centre.

As a Call Centre Agent, you will be responsible for:

- Answering inbound calls and providing professional and friendly assistance.
- Taking detailed messages and accurately relaying information to the appropriate parties.
- Making and changing appointments directly into clients' calendars.
- Transferring calls within the company to ensure seamless communication.
- Answering basic Frequently Asked Questions and resolving simple support questions using the information provided. 

Key Requirements:
- Excellent Written and Verbal English Skills: Communicate effectively and professionally with Australian clients.
- Strong and Stable Internet Connection: Answer calls using a VoIP system, requiring a reliable internet connection.
- Experience in Customer Service: Previous customer service experience is a must.
- Strong Phone and Customer Care Skills: Ability to handle customer inquiries and provide outstanding service.
- Excellent Typing and Computer Skills: Proficient in typing and basic computer operations including troubleshooting.
- High Attention to Detail and Accuracy: Ensure precision in handling customer requests.

Desirable Skills (Training Provided):
- Familiarity with Australia and Australian Health Care Systems
- Knowledge of Allied Health Industries: Psychology, Chiropractic, Podiatry, Dieticians, etc.

What You Need:
- Personal Computer
- Noise-Canceling Headset
- Reliable Internet Connection
- Strong Customer Focus and Compassion

Why Join Us:
- Work from the comfort of your home and enjoy flexible hours.
- Comprehensive training and supportive culture to enhance your skills.
- Represent Australian small businesses, contributing to their success.
- Be part of a compassionate and dedicated team providing exceptional customer experiences.

Application Requirements:
- Minimum 5 years of Receptionist/Customer Service experience (Preferred)
- 2 years of Medical Receptionist experience (Preferred)
- Proficiency in managing your own computer and network setup.
- Stable internet connection setup details.

About You
You will need to have an excellent phone manner. You will need to be an experienced receptionist and you need to be extremely comfortable talking to people on the phone.
Experience in the medical field would be advantageous, but not critical. You will need to have a high attention to detail, a high level of accuracy and have excellent typing skills. You will need to have strong computer skills, provide your own computer and internet connection and have a quiet and productive working space.

More About Us

We were stablished in 1999 and have grown to be one of the leaders in our industry.
We have a special interest working with Australian Allied Health professionals.
We provide high volume telephone call answering solutions to our clients and are known for our ability to deliver highly customised solutions.
We have an outstanding reputation for delivering the highest level of service to our clients and pride ourselves on our customer service.
We currently have a blended workforce of Australian and Filipino agents.

Join us and make a difference! Apply Now!