social media & customer support representative.

Company Overview: Inkery NYC is a dynamic and creative company specializing in swag and promotional items. We pride ourselves on delivering top-quality products that help brands stand out. Our team is at the heart of our success, and we're currently looking for an enthusiastic Social Media and Customer Service Representative to join our vibrant team.

Job Description: As a Social Media and Customer Service Representative at Inkery NYC, you will be the voice and image of our brand online and the first point of contact for our potential customers. Your role will be pivotal in shaping our online presence and providing exceptional customer service.

Key Responsibilities:

Develop and manage our social media profiles and presence on platforms like Facebook, Instagram, Twitter, LinkedIn, and potentially additional channels.
Create engaging, creative, and innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages.
Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing customers and leads, and from new audiences.
Collaborate with designers to ensure a consistent, impactful brand message.
Respond to customer inquiries, comments, and messages promptly, providing accurate information and creating a positive experience.
Assist potential customers in obtaining quotes and information about our products and services.
Regularly analyze and report on social media activity, engagement, and ROI to help guide future strategies.
Requirements:

Exceptional command of the English language, both written and spoken.
Proven experience in social media management and content creation.
A strong eye for design and understanding of branding principles.
Excellent communication and interpersonal skills, comfortable with phone and email communication.
Experience in customer service, especially in a sales or retail context.
Ability to work independently and as part of a team.
We're looking forward to adding a creative and customer-focused member to our team at Inkery NYC!