Agent Engagement Specialist

Qualifications/Skills:

? Excellent problem-solving and troubleshooting skills.
? The ability to communicate technical and educational information in an
accessible manner to non-technically savvy individuals.
? A process improvement mindset.
? Software maintenance and testing capability.
? Vendor relations as we work with other companies to perform certain
tasks.functionalities.
? Basic knowledge of networking principles and operating systems.
? Ability to effectively prioritize and execute tasks in a high-pressure environment.
? Customer-service focus.
? Collaborative mindset.
? Hands-on problem-solving ability.
? Have great phone etiquette.
? Detail oriented.
? Ability to swiftly adapt to varying environments and changes being implemented.
? Knowledge of Chrome & Salesforce is helpful. (Training will be provided)

Education, Experience, & Requirements:

? Associate’s degree or above in computer science, information systems, or related
field
? Prior experience working on a Helpdesk, in IT, or similar technical function is
desired but not required.
? Customer service experience handling a large volume of dials within a service or
call center industry
? Good communication skills interacting with various individuals