Leasing Support Specialist

ATTENTION: Please indicate the role that you are applying for within your application as we currently have several job postings.


IMPORTANT NOTE: Please send your updated resume, making sure that phone number and email address listed are reachable and a quick video or voice introduction of yourself explaining why you'd be the perfect candidate for this position!

ANY APPLICATION NOT MEETING THE REQUIREMENTS ABOVE WILL NOT BE ENTERTAINED.
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CityLife Residential Values
Lets Go!: Action, action, action; Humble, hungry, motivated; Do what you say will; Progress over perfection
We Got Your Back: Greater bond- “I’ve got your back”; 1+1 > 2; Serve instead of being served; Thoughtfully challenge
Extreme Ownership: No task too big or too small; No excuses, no blame; Pride when you crush it, own it when you don’t; Big Picture, future-focused
Red Sweater: Happiness; Respect, care, compassion; Authentic and genuine; Contagious positivity.


Roles
1. In-Bound Lead Response
2. Leasing Pre-Screens
3. General Leasing Support

Qualifications:
1. Customer Service Support Experience
2. Great English Communication skills
3. Ability to update and maintain Google worksheets accurately.
4. Ability to Scan information in a quick time frame and give information to customers on the phone.
5. Ability and willingness to work more than 40 hours per week.


Role #1 – In-Bound Lead Response
Monitor and respond to inquiries and leads that come in through assigned lead sources such as calls, email, or leasing sites
Leverage scripts to appropriately respond to leads.
Accurately enter lead information into appropriate systems
Escalate incoming inquiries as needed to Leasing department and/or Leasing Management

Role #2 – Leasing Pre-Screens
Send leasing applications to interested ---------- nd links to virtual tours to pre-qualified applicants.
Appropriately route unqualified applicants

Role #3– General Leasing Support
Assist with data entry, reporting, or other administrative tasks as directed.